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Tell us these with your message.

A payment
The date, the amount and your bank's reference.
Your account or earnings
The email address on the account.
A school or lesson centre
How many students, your town, and when you need the keys.
A problem in the app
The screen, your phone, and a screenshot if you have one.

If the form does not send, email [email protected]. Many answers are already in the help pages.