Refund policy

What we refund, what we do not, and what to send us. This is part of the terms of use of SKOLRA EDUTECH SOLUTIONS LIMITED.

Last updated 9 October 2026.

1. What you are paying for

An activation, which opens the full app for one year; a reseller key; or an Academy course. Nothing is delivered until the payment is confirmed.

2. When we refund

Money left your account and you were not activated.
You were charged twice for the same thing.
What you bought could not be delivered.
More was taken than the price you agreed.
We ended your activation by mistake.

3. When we do not refund

You used the app and changed your mind.
You activated on the wrong account or phone, having chosen it.
You gave your key away or sold it on.
Your exam did not go the way you wanted; we sell practice, not results.
Your account was closed for malpractice, fraud or abuse.
You paid a person instead of the app; that money never reached us.

4. How to ask, and how it reaches you

Use the contact form: the email on your account, the date, the amount, and your bank's reference. Tell us as soon as you notice, while the payment is easy to trace.

A refund goes back to the account or card that paid, and we tell you when it has been sent.

5. Courses, bulk keys and app stores

A course is sold by the tutor who made it; if it is not what it claimed, tell us and we will look at it. Activation keys bought in bulk are sold on to students, so talk to us before you order more than you need.

6. Before you dispute it

Please write to us first. A dispute can take weeks, and a message often settles it the same day. If we cannot fix it, you have the right to dispute the payment.